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Terms of Service

Here are some rules for everybody to ensure high quality service


Terms of Service:


Clients will be held responsible for any and all actions performed by their account whether done by the account holder or by others. If server security is compromised, the account holder is responsible for all violations of these Terms of Service (so called herein) and RackNerd.com's Acceptable Use Policy (.AUP.), including SPAM, and all disconnect and reconnect fees associated with violations. RackNerd.com does not harden or enable additional server security software outside of operating system defaults.


The following terms constitute an agreement between you and RackNerd. These Terms of Service govern your use of the services provided by RackNerd.com (the “Services”).


BY USING THE SERVICES YOU SIGNIFY THAT YOU AGREE TO THESE TERMS OF SERVICE, including that you agree to transact with us electronically, that you consent to the information practices disclosed in our AUP, and that you consent to resolve in California any dispute that you may have with us, our suppliers, or the Services. Please note that we offer the Services “AS IS” and without warranties.

These Terms of Service govern your relationship with us and our suppliers. We may change these Terms of Service at any time, as we deem appropriate. If we make changes that we believe will have a material impact on your use of the Services, we will let you know by sending you an email if we have a current email address for you, and by noting on our website that these Terms of Service has been updated. If you disagree with the changes to these Terms of Service, discontinue your use of the Services. Your ongoing use of any Services after the changes take effect signifies your agreement to the new terms. We encourage you to review these Terms of Service regularly.


RackNerd.com's Responsibilities


RackNerd.com agrees to furnish services, which are paid for in advance by the client, to the client, subject to complete compliance with the AUP and these Terms of Service. RackNerd.com reserves the right to refuse Services to any potential client and/or to deny renewal of Services to any existing client, at the sole discretion of RackNerd.com.


Changes to Terms of Service and AUP


RackNerd.com's Terms of Service and AUP are both subject to change at any time and without notice at the sole discretion of RackNerd.com. A change in policy shall not be grounds for early contract termination or non-payment. Client recognizes that the nature of the service supplied and the initial rates and charges have been communicated to the client. The client is aware that from time to time rates may change based on availability of hardware, overall market conditions or other factors. Clients will be notified of any increases in rates or charges prior to the billing renewal date on which such increases will take effect.


Service Interruption for Non Payment


Services interrupted for non-payment may be subject to a 10% late fee after 3 days. Data stored on a client’s services will not be available to the client until reconnection is established or alternative arrangements are made to the sole satisfaction of RackNerd.com. Clients deactivated for non-payment or charge-back are subject to their data being destroyed seven (7) days past due, unless otherwise specified or agreed upon.

RackNerd.com is not responsible for data integrity, regardless of circumstance. RackNerd.com strongly recommends keeping up to date and off network backups to protect against data loss.


Refund Policy


No Services rendered by RackNerd.com are eligible for a refund. However, exceptions can be made on special cases.

Prepayments such as account credit are ineligible to be refunded. If a charge which is deemed valid by RackNerd.com, and validated by our Terms of Service or AUP, is disputed to a financial institution by performing a charge-back, then the client agrees to pay an ‘Administrative Fee’ of $125 in addition to original amount of funds which were reclaimed.


Suspensions


In the event a service is suspended for non-payment, it will be subject to termination seven (7) days from the past due date. RackNerd.com assumes no liability for the integrity of the data stored on a suspended server.


Cancellations


RackNerd requires a five (5) day notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via support ticket. A five (5) day notice before the upcoming billing date is also required for any downgrades. All client data will be destroyed immediately after the cancellation date.


Early Termination of Contract (if applicable)


If you have signed a longer term contract to reduce pricing - RackNerd requires a seven (7) day notice of early termination of contract prior to the billing renewal date for the upcoming billing cycle, submitted via support ticket. There will be an early termination fee to be determined by management in order to cancel the contract early.


Fraud


In the event fraud is discovered the fraudulent account, and all related accounts, are subject to immediate suspension or termination at the sole discretion of RackNerd.com. All information available to RackNerd.com about the fraudulent account/service shall be submitted to both local authorities, as well any financial institutions involved. All fraudulent orders are investigated, and all fraudulent clients will be prosecuted to the fullest extent of the law, whether within the United States, or abroad.


Disclaimers of Liability; Indemnification


WE PROVIDE THE SERVICES .AS IS., .WITH ALL FAULTS. AND .AS AVAILABLE.. WE AND OUR SUPPLIERS MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM IMPLIED WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE AND OUR SUPPLIERS DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE, ACCURATE OR MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. NO ORAL OR WRITTEN INFORMATION GIVEN BY A LOS ANGELES DEDICATED, INC. REPRESENTATIVE SHALL CREATE A WARRANTY. You may have additional consumer rights under your local laws that this contract cannot change. You use the Services at your own risk.

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US OR OUR SUPPLIERS IS THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL OUR, OUR AFFILIATES’ AND OUR SUPPLIERS’ AGGREGATE AND CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID DURING THE PERIOD DURING WHICH SUCH CLAIMS AROSE. WE, OUR AFFILIATES, AND OUR SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY, AND THE LIABILITY OF OUR AFILLIATES AND SUPPLIERS, SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, affiliated companies, and suppliers, from all liabilities, claims, and expenses, including attorneys’ fees, which arise from your use or misuse of the Services. We reserve the right to assume control of the defense of any third party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.


Support


RackNerd provides hardware and network support related to each direct client’s service functioning. RackNerd does not offer software support by default on our services, however, server management plans can be purchased by contacting our sales team. Dedicated server customers are eligible for one complimentary operating system OS reload per billing cycle; each additional OS reload is $25 per reload. VPS and Hybrid Dedicated Servers can be reinstalled automatically via our interface.

RackNerd does not provide any type of support to the clients of our clients (third party clients). RackNerd will only provide support directly to our direct customers. If you are a direct customer, please feel free to contact us as we are available 24x7 to assist you.


Abuse/Spam/Bulk Email Policy


RackNerd reserves the right to deny mail delivery from any servers hosted on our network if they are believed to be involved in SPAM or SPIM activities. This includes spam support services such as DNS or spamvertised web sites. Our abuse department will locate abusive servers based on public blacklist monitors, abuse reporting from external networks, and other means. If our abuse department receives a report or otherwise becomes aware of abuse-related activities active on our network, we will identify the server the abuse was initially sent from (via IP and in some cases by domain) and create a ticket on behalf of the user who occupies the server with information regarding the abuse such as logs describing the abuse and an explanation of what abuse took place.


The following actions will be taken on a case-by-case basis:


We will create an abuse ticket under your account, forwarding the original complaint and specifying the type of complaint. We require a client response to ALL abuse tickets within 48 hours of the ticket being opened. Typically no service will be suspended or filtered within the first 48 hours of an abuse ticket being opened. If a response is not received within 48 hours, or the server is determined to be abusive after the ticket is opened, our abuse technicians may filter or disable ports or IPs assigned to the server temporarily to prevent further abuse until a response is received.

If a response has not been received to an abuse ticket within 7 days of being opened, the server is eligible for suspension and may be completely disabled until we receive a response. Remember, communication is key - we are always happy to work with our customers.

RackNerd reserves the right to refuse services to any client whose account(s) have been fined or terminated for abuse-related activities. If an IP range or IP address has been blacklisted as a result of excessive abuse reports, RackNerd reserves the right to issue a fine of $200 and immediately terminate the service.


Bandwidth Usage/Overages


Clients agree to pay any and all bandwidth overage charges accrued on their account from the previous billing cycle. Bandwidth overage charges are billed per gigabyte at a rate of $0.10 (ten cents) over the allotted bandwidth on the service. RackNerd.com reserves the right to suspend any account which does not pay bandwidth overage charges within 15 days. RackNerd.com is not responsible for spikes in bandwidth that are caused on a client’s service for any reason. Client assumes liability for all bandwidth to and from their services. If issued an expected to exceed bandwidth notification, clients are required to make payment arrangements within 24 hours of that notification to prevent possible service interruption until adequate arrangements are made. These arrangements may include being required to pro-actively upgrade bandwidth.


Payment Verification


While not always required, clients agree to submit to identity verification measures, designed for both the security of the client as well as the security of RackNerd.com. The identity verification measures may include the email of two forms of government issued identification to RackNerd.com, as well as a front and back copy of the credit card used for payment, as well as a copy of a utility bill with the billing address. In certain circumstances additional identity verification may be required, in addition to the previously listed forms.


Publicity


RackNerd.com keeps all client information private and will not publicly disclose that they are providing services to the client unless permission is received on a case-by-case basis. RackNerd.com reserves the right to use client quotes for promotional uses. Such quotes will be anonymous unless the client agrees to disclosure of their name.

All communications from RackNerd.com and the client are strictly confidential and for the intended use of the addressee only. Any disclosure, use or copying of the information by anyone other than the intended recipient is prohibited and you agree to be held liable for damages if you violate this agreement, forward the information, post it or allow it to be posted online in public or private forums or venues.


Electronic Notifications


Your affirmative act of using the Services constitutes your electronic signature to these Terms of Service and your consent to enter into agreements with us electronically. You also agree that we may send to you in electronic form any privacy or other notices, disclosures, reports, documents, communications or other records regarding the Services. We can send you electronic Notices to the e-mail address that you provided to us during registration. The delivery of any Notice from us is effective when sent by us, regardless of whether you read the Notice when you receive it or whether you actually receive the delivery. You can withdraw your consent to receive Notices electronically by canceling or discontinuing your use of the applicable Services. In order to receive Notices electronically, you must have a personal computer with a modem connected to a communications source (telephone, wireless or broadband), and a Windows-based or a Macintosh-based operating system with an Internet browser. You will need a printer attached to your personal computer to print any Notices. You can retrieve an electronic copy and a printable version of this contract by clicking on the .Terms of Service. link on any web page that hosts any of the Services. All contracts completed electronically will be deemed for all legal purposes to be in writing and legally enforceable as a signed writing.


Entire Agreement


This contract and any supplemental terms, policies, rules and guidelines posted on our website constitute the entire agreement between you and us and supersede all previous or contemporaneous written or oral agreements. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.


Datacenter Address & Company Contact Information:

ATTN: Dustin Cisneros
900 N. Alameda St. Suite #220C
Los Angeles, CA 90012
[email protected]


Colocation Terms Of Service


Customers are permitted to drop off colocation equipment/hardware at the desired facility specified to ensure safe transport. Examples of this would include the major carriers such as FedEX, UPS, and DHL. All shipping costs are the responsibility of the customer.


All colocation services are managed and follows our remote hands schedule for any physical requests required. With the exception of guided tours, we are unable to provide unescorted access to the datacenter facility, unless you have a full rack, private cage, or some other custom arrangement with us. Please feel free to contact us with your requirements, and we will be as flexible as possible.


Content


As a summary, we do not allow anything that is illegal in the United States. For example, our services are NOT to be used for or in any form to provide services that include but are not limited to spam, phishing, scam, fraud, illegal pornography, abuse, theft, trafficking, unwarrented tracking, hacking, denial of service attacks, digital content theft such as television shows, movies, software, 'warez' or any form of content that otherwise would be paid for.


Resource Abuse


VPS users are expected to monitor their usage and utilize our services in a manner that is considered fair share and not abusive to the Disk I/O or CPU. If you require dedicated resources and want to max it out, we would recommend getting your own dedicated server.


Last Revised 9.18.2019